Shipment & Return – howtoangel.store

Shipping

We ship your purchase within 3 business days (excluding holidays and weekends) once your payment is received and cleared. We will notify you via email once the product is being shipped out. Please notify us if you did not receive our shipment confirmation.

Standard shipping (Airmail) via Thailand Postal Service from our Asian warehouse. To certain countries we only ship register airmail with tracking.

– About 8 – 18 business days to Asia zone, Australia zone, UK zone and some country in Europe
– About 13 – 25 business days to USA and Canada
– About 15 – 40 business days to Italy, France, Spain, South Africa, Russia, South America and some Europeon Country

Some listings offer Express shipping, which typically delivers within 3 to 7 business days.

If you would like to have Express service for another order that does not include it, please contact us. We will send you an email with the tracking number, allowing you to track your delivery on the carrier’s website.

We do not offer EXPRESS SHIPPING to Remote Areas, and additional charges will apply.

Customs & Import duty

Customs in your country has the authority to inspect and open the packages. All duties / VAT / GST imposed by your country are payable by the buyer. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

Some countries do not allow certain types of medicinal products. 90% refunds can only be issued if and when a package is returned to sender or after 65 business days from shipment date, You should verify any laws and/or restrictions you country may have regarding Thyroid supplements before placing an order.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.